Returns & Exchanges

At Prolux Cosmetics, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we accept returns on unused or gently used products within 30 days of delivery.

1

Initiate Your Request

Log into your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all lids are tightened to prevent leakage during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing