Frequently Asked Questions

Everything you need to know about your Prolux beauty journey.

Are Prolux Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All Prolux Cosmetics products are 100% cruelty-free and never tested on animals.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.

Do you ship internationally?

Yes, Prolux Cosmetics ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your products safe for sensitive skin?

While our formulas are designed to be gentle, we recommend checking the full ingredient list on each product page and performing a patch test before full application.